About Us
This web site is owned and operated by Balmoral Estates who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details are as follows:
The Estates Office
Balmoral Estates
Ballater
Aberdeenshire, AB35 5TB
Telephone : 013397 42554
E-mail: info@balmoralcastle.com |
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from outwith the UK, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If your purchase is for someone else an invoice will not be included - however a gift card with your address will be sent with the order. |
Shipping And Handling UK ORDERS
Orders are dispatched from Monday to Friday. Standard Delivery orders are sent by Royal Mail within the UK and the local carrier of the destination country - this service cannot be tracked. There is fixed fee of £4.95 per order.
EU AND INTERNATIONAL ORDERS
For international deliveries we will advise shipping charges by e-mail and request acceptance of charges prior to processing the order.
Please note that if an item is unavailable we will advise as soon as possible.
FESTIVE HOLIDAYS
The online shop will close at noon on Wednesday 20th December 2017 and any order places after this will not be processed until we return to work on Monday 8th January 2018. |
Delivery Schedule
However for orders outwith the UK we will contact you first to advise shipping charges - your order will not be despatched until you confirm acceptance of the charges.
Delivery shall be made to the delivery address supplied by you at the time of ordering. Any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the goods howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery. Where an alternative delivery point is used according to instructions supplied by you at the time of ordering, ownership of the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Cancellation of orders will only be accepted if an email is received by Balmoral Estates within fourteen (14) working days from receipt of the goods. The email or written notice must contain your order number, name and address. Balmoral Estates will confirm any cancellation by email and will repay you within 30 days from receipt of your cancellation without any further charge to you except the direct cost of returning the goods.
The limit of our liability to you is the making up of any shortfall, replacement, refund of the price of the goods as provided for. We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions. This term does not operate to exclude or limit our liability in respect of death or personal injury caused by our negligence. |
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. |
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee
Balmoral Estates warrant that all goods promoted for sale on this site are of satisfactory quality. Specifications on this website of the goods to be sold, are not intended to be binding and are intended only to give a general description of the goods.
We reserve the right to:
(i) make any changes in the specification necessary to comply with any applicable legal requirements; and
(ii) change the specification published on this website provided this does not materially affect the quality or performance of the goods. In all other respects, and to the maximum extent permissible, We make no other warranties or promises about the goods, and any implied warranties are excluded. |
Reaching Us
If you need to reach us, please contact us as soon as possible.
Our Contact details are as follows:
The Estates Office
Balmoral Estates
Ballater
Aberdeenshire, AB35 5TB
Telephone : 013397 42554
E-mail: info@balmoralcastle.com |
Privacy Policy Balmoral Estates do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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