New online shop now live!

Privacy Policy

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website.

Information We Collect

When you visit our website, we may collect personal information that you provide voluntarily, such as your name and email address when you fill out a contact form. We may also collect non-personal information, such as your IP address and browser version, through the use of cookies and other analytics software.

How We Use Your Information

We may use your personal information to respond to your enquiries and provide customer service. We may also use your anonymised information to improve our website and services. If you have opted in, we may send you promotional emails and other information that we think may be of interest to you.

Disclosure of Your Information

We will not share your personal information with third parties without your consent, except in the following circumstances:

  1. When we are required by law to disclose your information.

  2. To our service providers who assist us in operating our website and providing our services, such as in the case of website hosting and web development.

Cookies

We use cookies to personalise your experience on our website and to improve our services. Cookies are small data files that are placed on your device when you visit our website.

Google Analytics

We use Google Analytics to collect anonymised information about how visitors use our website. This information is used to help us improve our website and services. Google Analytics may use cookies and other tracking technologies to collect this information. You can learn more about Google Analytics' privacy practices by visiting their website. You can opt-out of Google Analytics cookies by downloading and installing the Google Analytics Opt-out Browser Add-on for your web browser.

Security

We prioritise the security of your personal information and employ a range of industry-standard security measures to safeguard it from unauthorised access, loss, misuse, and alteration. Our security protocols include, but are not limited to, encryption, secure access controls, and regular security audits. While we strive to protect your data with the highest level of security, please understand that no system can be completely infallible. We continuously monitor and enhance our security practices to ensure the utmost protection of your information.

Control of Information

If you would like to review or edit the information we have collected about you, or if you would like us to delete your information from our systems entirely, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.

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Balmoral Castle is seen from a distance, surrounded by lush green fields and dense forests, framed by tree branches and moss-covered rocks in the foreground.