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Shipping & Returns

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

UK Delivery

Shipping Rates

For orders delivered by Royal Mail, please note that these will be delivered on Standard Service, which is an untracked service. Please note: this is an untracked service.

For orders delivered by DHL, a signature will be required on delivery and if for any reason an item cannot be delivered it may be returned to us, and you may be liable for re-delivery charges.

Weight and value restrictions do apply.

Location

Order Type

Order Total

Estimated

Shipping Cost

UK

Standard Shipping - Royal Mail

(Excludes Hampers, Giftboxes, and orders containing 6+ Bottles of Alcohol)

£0 - £99.99

2-4  Working Days

£6.95

UK

Standard Shipping - DHL

(Includes Hampers, Giftboxes, and orders containing 6+ Bottles of Alcohol)

£0 - £99.99

2-4  Working Days

£10.50

UK

£100+

£100+

2-4  Working Days

Free

International Delivery

Shipping Rates

Orders will be delivered by DHL. A signature will be required on delivery and if for any reason an item cannot be delivered it may be returned to us, and you may be liable for re-delivery charges.

Weight and value restrictions do apply.

Location

Order Total

Estimated

Shipping Cost

Europe

£0 - £79.99

5 - 7 Working Days

£26.95

Europe

£80+

5 - 7 Working Days

£20.00

Rest of World*

£0 - £79.99

5 - 7 Working Days

£45.00

Rest of World*

£80+

5 - 7 Working Days

£55.00

 *Delivery to most global destinations

Import Restrictions

Alcohol 

UK only.

Hampers

UK only.

Honey

UK only.

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Balmoral Castle is seen from a distance, surrounded by lush green fields and dense forests, framed by tree branches and moss-covered rocks in the foreground.