Shipping & Returns

Orders received during public holiday periods will not be despatched until the office is fully operational.

UK Delivery

Shipping Rates

For orders delivered by Royal Mail, please note that these will be delivered on Standard Service, which is an untracked service. Please note: this is an untracked service.

For orders delivered by DHL, a signature will be required on delivery and if for any reason an item cannot be delivered it may be returned to us, and you may be liable for re-delivery charges.

Weight and value restrictions do apply.

International Delivery

Shipping Rates

Orders will be delivered by DHL. A signature will be required on delivery and if for any reason an item cannot be delivered it may be returned to us, and you may be liable for re-delivery charges.

Weight and value restrictions do apply.

 *Delivery to most global destinations

Export Restrictions

Customs Information

International deliveries may be subject to customs charges. 

For items to be exported, the carriage charge covers packaging and delivery only. When ordering products for delivery overseas, you will be subject to import duties and taxes that are levied once the package reaches its destination country.

If there are additional charges for customs clearance, these costs must be borne by you, we have no control over these charges and cannot predict what these may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. 

Please note that when ordering from our online shop, you are considered the importer of goods and must comply with all laws and regulations of the destination country of your order.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund of your purchase. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.